And causes people to go elsewhere.
I thought we had to go to Rick Terry for my wedding band. He made my engagement ring and it is beautiful. But the
last time we went and as of today at 10:45 a.m. I decided we were going elsewhere.
He has made no attempt to contact me re: my wedding band and we dropped our diamonds off before Valentine's Day. I called yesterday and had to leave a message. Guess who never called me back?
So this a.m. I headed to Knoxville to find a new wedding band because I am done dealing with Rick Terry.
I found one. At
Jared's.
So then I went to Rick Terry's in Farragut and told them that I wanted my diamonds back. He wasn't there, he was at his Lenoir City store and they put me on the phone with him. He said he never got my message **I call BS** and that if I buy a ring and have it sized, the diamonds will fall out....
I called Jared's back. They offer a lifetime guarantee with ring purchase, they tighten all the prongs with sizing, and they have no issue replacing the whole ring with a custom made one if it becomes a problem. SOLD.
I called Rick Terry back. He was nice but not happy. Well, tough luck. Probably should have thought about that before giving me such a run around since August of last year!
So tomorrow after work David and I are going to go to Jared's for my wedding band. It will be Friday before I get it since it will be late and they have to size it. I'm really happy with it.
I think. I change my mind so many times over smaller things that it will be interesting to see what I end up with...
To sum it up~
"One customer, well taken care of, could be more valuable than $10,000 worth of advertising."